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About Us

ABOUT US

Who We Are

Catholic Social Services (CSS) is part of the Catholic Diocese of Auckland. We provide social work, counselling, chaplaincy services and community support to individuals and whānau.

Our services are open to everyone, regardless of faith, culture, background, age, gender, or circumstances. We are committed to creating a welcoming and inclusive environment where people feel respected, heard, and supported.

What Makes Us Different?

We don't believe people should be defined by their circumstances. We see the person before the problem, recognising the important role that family, whānau, relationships, culture, and community play in helping people find belonging, purpose, and connection.

Whether someone comes to us seeking social work support, counselling, advocacy, family violence intervention, psychotherapy, chaplaincy, or professional supervision, our focus remains the same: building relationships, recognising strengths, and supporting people to make decisions that are right for them.

A Legacy of Service

Born out of the challenges of the Great Depression, Catholic Social Services began in the 1930s as a response to the growing needs of vulnerable children, young people, and families.

In response, the Diocese began supporting vulnerable children, young people, and families through initiatives such as the Big Brother Movement and partnerships with community and welfare services.

More than 90 years later, that commitment to standing alongside people in times of need remains at the heart of everything we do.

How We Work

We know that asking for help isn't always easy. That's why we focus on building genuine relationships and creating safe spaces where people can talk openly about what's happening in their lives.

Our approach is:

  • Person-centred and guided by what matters most to you
  • Respectful of culture, identity, and lived experience
  • Inclusive and welcoming
  • Trauma-informed and strengths-based
  • Grounded in partnership, choice, and self-determination
  • Committed to the safety and wellbeing of individuals, families, and whānau

Rather than focusing on what's wrong, we focus on what's strong and work alongside people to build on the strengths, resilience, and support networks that already exist.

Our Vision

All people live and flourish in communities characterised by Christ's compassion.

Our Mission

To advance the social conditions of communities, groups, families, whānau, and individuals, especially those experiencing disadvantage, through professional support, guidance, and assistance.

Honouring Te Tiriti o Waitangi

We are committed to honouring Te Tiriti o Waitangi through partnership, participation, and protection.

We strive to provide services that are culturally responsive, respectful, and inclusive, recognising the unique strengths, experiences, and aspirations of Māori and the diverse communities we serve.

Get to know our team

Advisory Board

Our Advisory Board provides strategic guidance and support to Catholic Social Services Auckland, helping to strengthen the organisation's mission, sustainability, and impact within the community.

Drawing on expertise in leadership, governance, and service, Board members work alongside the leadership team to support the delivery of compassionate, high-quality services that enhance the wellbeing of individuals, families, and whānau.

Advisory Board Members

Lynn O'Flaherty
Joe Elliott
Fr Martin Wu
Deacon Michael Tanoa'i

The CSS Team

Mina Lalakai | Manager

Mina Lalakai is the Manager of Catholic Social Services Auckland, leading a multidisciplinary team committed to supporting individuals, whānau, and communities to strengthen wellbeing, build resilience, and achieve positive outcomes.

She oversees the delivery of social work, counselling, family support, and advocacy services across Auckland. Mina is a Registered Social Worker with over ten years of experience and has a strong background in family violence prevention and intervention.

Natalie Hoeflich | Counsellor & Registered Social Worker

Natalie is a Registered Social Worker and Full Member of NZAC with more than a decade of experience at Catholic Social Services.

She provides counselling, social work support, parenting guidance, and restorative justice services, with specialist expertise in family violence, sexual violence, and family wellbeing.

Rose Lythe | Registered Social Worker

Rose Lythe is a Registered Social Worker who has worked with Catholic Social Services since 2011.

With a strong background in housing advocacy and community support, her work focuses on housing stability, family harm, WINZ advocacy, income inequality, and supporting older adults to access the resources and services they need.

Cabrini Makasiale | Counsellor & Psychotherapist

Cabrini 'Ofa Makasiale is an experienced counsellor, psychotherapist, supervisor, tutor, and group facilitator.

Her work is informed by a holistic approach that honours the emotional, cultural, spiritual, and psychological dimensions of wellbeing, particularly within Pasifika communities.

Ruth Mather | Registered Psychotherapist

Ruth Mather is a Registered Psychotherapist and ACC-registered practitioner specialising in sexual abuse and trauma.

She also provides professional supervision and is committed to supporting healing, growth, and resilience through compassionate therapeutic practice.

Peta Palalangi | Counsellor & Group Facilitator

Peta Palalagi is an experienced NZAC Registered Counsellor and Group Facilitator with more than two decades of experience supporting the South Auckland community.

Her work spans individual and couples counselling, family violence programmes, anger management, and group facilitation, helping clients create meaningful and lasting change.

Susana Quilodrán-Valdebenito | Counsellor

Susana Quilodrán-Valdebenito is an experienced counsellor, Triple P provider, and EMDR-trained clinician.

She supports adults experiencing challenges such as trauma, anxiety, depression, relationship difficulties, and domestic violence, helping clients build on their strengths and develop positive pathways forward.

Krisania Hunt | Registered Social Worker

Krisania Hunt is a Registered Social Worker with ten years of experience across community and statutory practice.

Her expertise includes family harm, risk assessment, child protection, and working alongside vulnerable families. She is passionate about prevention and early intervention, supporting families to strengthen safety, wellbeing, and resilience before challenges escalate.

Halamehi Anae | Central Receptionist & FSS Referral Co-ordinator

Halamehi Anae is the Central Receptionist and FSS (Family Violence) Referral Co-ordinator at Catholic Social Services.

With previous experience as a Hospital Chaplain at Mason Clinic, she brings compassion, professionalism, and strong people-centred engagement to her role, ensuring individuals and whānau are connected to the right services and support.

Edwina Lobo | Receptionist

Edwina Lobo is a valued member of the Catholic Social Services reception team, providing administrative support and assisting clients, whānau, and visitors accessing the service.

Sr Sian Owen | Chaplaincy Co-ordinator

Sr Sian Owen leads the Catholic Social Services Chaplaincy Team, coordinating chaplaincy services across hospital and prison settings.

She supports and guides a dedicated team of chaplains committed to providing pastoral care, spiritual support, and meaningful connection to those they serve.

Ready to take the next step?

Whether you're seeking support for yourself, a family member, or someone you care about, we're here to listen. Get in touch to learn more about our services or arrange an appointment.

Contact Us

AUCKLAND BRANCH

57 St Marys Road, St Marys Bay
Auckland 1011

PH: 09 378 9650
Email: [email protected]

OTARA BRANCH

12 Otara Rd, Otara
Auckland 2023

 

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